We accept your products purchased at PLANTES et PARFUMS PROVENCE Online Boutique for exchange within 14 days of receipt (based on the delivery record) if you have the following situations:
• Any products that is damaged in the delivery process;
• Any products that is not your purchased item or missing;
• Any products that is expired when received;
We will issue a product exchange for any full priced unopened merchandise that is returned within 14 days of delivery date.
• All products to be exchanged must be accompanied by original Receipt and an exchanged reference number.
• No return nor exchange if any products that are gifts, or has been opened or used, is not in its original conditions, is damaged, or its missing parts.
• Each item can only be exchanged once.
• No refund.
• To return any items, please contact Customer Service on 2110 5618 or by email firstname.lastname@example.org from Monday to Friday, 9am to 6pm.
• Please allow 1 to 3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.
• PLANTES et PARFUMS PROVENCE is not responsible for damage after delivery.
• All claims for shortages must be reported to customer service on the day of delivery.
• PLANTES et PARFUMS PROVENCE reserves the right of final decision in case of any dispute.