退款政策

We accept your products purchased at PLANTES et PARFUMS PROVENCE Online Boutique for exchange within 14 days of receipt (based on the delivery record) if you have the following situations:
• Any products that is damaged in the delivery process;
• Any products that is not your purchased item or missing;
• Any products that is expired when received;
We will issue a product exchange for any full priced unopened merchandise that is returned within 14 days of delivery date.
• All products to be exchanged must be accompanied by original Receipt and an exchanged reference number.
• No return nor exchange if any products that are gifts, or has been opened or used, is not in its original conditions, is damaged, or its missing parts.
• Each item can only be exchanged once.
• No refund.
• To return any items, please contact Customer Service on 2110 5618 or by email info@plantesetparfums.hk from Monday to Friday, 9am to 6pm.
• Please allow 1 to 3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.
• PLANTES et PARFUMS PROVENCE is not responsible for damage after delivery.
• All claims for shortages must be reported to customer service on the day of delivery.
• PLANTES et PARFUMS PROVENCE reserves the right of final decision in case of any dispute.